Frequently asked questions

General Questions

What is LiveSell?


LiveSell is the online application where sellers manage their online store on LiveShop.

LiveSell can be accessed through a web browser by visiting https://livesell.liveshopinc.com

Using LiveSell, you will:

  • Manage the details of your store.
  • Create online catalogues, so customers can see what you sell on LiveShop.
  • Create targeted promotions and loyalty programs.
  • Receive orders and get paid.
  • Manage online appointments.
  • View reports so you can manage your business and increase effeciency.




What is LiveShop?


LiveShop is a FREE and an easy-to-use “app” (software platform that you can download to your smartphone from the Apple or Android app store). Your customers can use the LiveShop app to purchase goods and services from your store on LiveSell—all from the convenience of their smartphone. Apple iPhones and Android phones are supported. Within the app, your customers will be able to:

  • View what you you sell.
  • Get notified about promotions you are offering.
  • Select and purchase items.
  • Chose to get items delivered directly to their door.




Do I have to install or purchase software?


No specialized software or installation is needed. LiveSell was designed specifically for local business that need easy-to-use software available directly from a web browser.




Is there a cost for using LiveSell?


For the first 100 selling companies that sign up, we are offering a testing and feedback program, in lieu of any initial costs. The details of this program will be discussed individually.




What is the difference between LiveShop and LiveSell?


LiveSell is the web based application where sellers manage their online store. Using LiveSell, you can manage promotions, product merchandising, online orders, product deliveries and more. LiveShop is a powerful and easy-to-use smartphone app that your customers will use to view your products and purchase items directly from your store.




How do my customers get LiveShop on their smartphones?


It's easy. LiveShop is a FREE app to dowload for either Apple iPhones or Android phones. Apple iPhone. On your customer's iPhone, he or she will visit the App Store. Once there, they will search for "LiveShop," and then download the app. Android Phone. Your customer will select the Google Play Store icon on their phone, search for "LiveShop," and then download the app. Once LiveShop is installed, your customer will search for the name of your store and then can immediately start browsing your products or services, make their selection and make purchases.




Can I use LiveSell on my smartphone?


LiveSell is designed for Windows or Mac web browsers as well as tablets (IOS or Android). It was not designed to work on smartphones through an app. However, you can still access LiveSell through your phone's web browser. We are working to develop a LiveSell dedicated app for smartphones, which will be announced at a later date.




What do I need to do to start selling on LiveSell?


Begin your registration process by visiting: https://www.liveshopinc.com/register We'll follow up with you within one busienss day to get your account set up. Once your account is active you will:

  • Enter your store details and fill out your compnany profile.
  • Build your online catalogue.
  • Invite your customers to connect with you via LiveShop.
  • Begin selling!




I’ve used other e-commerce platforms. How is LiveSell different?


LiveSell is uniquely designed and built specifically for the busy local shop owner who wants to reach and serve more customers with state-of-the-art technology. LiveSell is unparalleled in its hyperlocal commitment and its ability to focus on enabling local businesses to keep pace—especially through the implementation of features like super fast delivery. LiveSell cares about seeing our local communities thrive. This is different from other solutions that have been designed for the needs of large multinational businesses. When you register with LiveSell you get powerful tools such as:

  • Online catalogues so customers can view your products on their smartphones.
  • Marketing tools such as coupons, loyalty programs and gift cards.
  • Super fast delivery of goods to your customers' front door.





Product Deliveries

How does customer delivery work?


When a customer makes a purchase through LiveShop, they'll be presented with the following options to select from:

  • Pick up at the store
  • Delivery through LiveShop
  • Delivery by seller. This is a good option if you already have a delivery vehicle or an established relationship with a delivery service.
Prices and delivery times will vary depending on distance between store and delivery address.




Which companies are contracted do the customer deliveries?





How do I know if a customer requested an item for delivery?





How do I know when my product has been successfully delivered?





How can LIveSell do such fast deliveries?


We work only with local delivery companies who can commit to having a driver come to your store in as little as a few minutes after the buyer makes the purchase. Then, if the buyer is local, deliveries can happen in as little as 30-minutes.




Who pays for the delivery service?


The Buyer pays for this service. During check-out, buyers are offered a list of options for getting the products they purchased.

  • Pick up at the store
  • Fast delivery to addresses in the same neighborhood as store (prices vary depending on distance)
  • Delivery outside of neighborhood (same day possible deliveries if purchase made on time, fees charged depending on distance)
  • Delivery made by the seller. Here, delivery is not done by LiveSell. Instead, the seller is responsible for the delivery of goods to the buyer, as well as for any costs incurred for the delivery. This is a good option if you already have a delivery vehicle or an established relationship with a delivery service.




How much does a delivery typically cost?





Is there a limit for how far a delivery can be sent?


Currently, this service is offered for local buyers within the San Francisco Peninsula and the London (UK) area.




Will the customer have to tip the delivery person?


No, but if you feel that the delivery person went above and beyond, it is of course up to you.




Are there limits on the types, size and quantity of products permitted for delivery?


- 25 poinds for Ultra Fast deliveries - 50 pounds for same day or next day deliveries Size wise, anything that can be carried by 1 person easily and fin in the trunk of a midsize car.




Can items be delivered to apartments or offices?


Yes




What happens if a delivery cannot be completed?


First, the delivery person will try to call the buyer by phone. If that doesn't work, then the delivery item will be either returned to the shop or the delivery service will try to deliver again at a different time.





Promotions

Can I send COUPONS to specific customers or do they go to all my customers?





How do customers see my COUPON offers?





How do customers redeem their COUPON?





Is there a way to see how effective COUPON offers have been?





What are rewards cards? How are they different from COUPON?





How does a customer earn REWARDS points?





How does a customer redeem REWARDS points?





Can a customer transfer REWARDS points to another customer?


No. but the reward cards can be shared between customers




Is there a way to measure how successful my REWARDS cards are?


Yes, LiveShop offers a report where you can review rewards card usage.




What are GIFT CARDS?


Gift cards are way for a buyer to purchase a pre-paid card that can only be used at your store. These cards are often given as a gift to another person who usually loves what you sell. With the card, the recipient can purchase anything in your store up to the limit of pre-paid funds on the gift card. Gift cards have no time limit and can also be shared between buyers




How are GIFT CARDS issued?


The buyer pays you in the store, and you assign the gift card with the value attached to a buyers email address.

The recipient of the gift card will get an email with explanations on how to use this gift card to purchase in store or online products from your shop




How does my customer use GIFT CARDS?


Any time they purchase from you, they can use any remaining amount from their gift cards on any purchase from you.




Are there expiration dates on GIFT CARDS


There no expiratin dates.





Online Catalogues

What is an online catalogue?


An online catalogue is a document that lists the details of the products you sell online through LiveShop. When customers view the products or services you sell on LiveShop, they'll be shown the details contained within the online catalogue. Without an online catalogue, your customers will not be able to see what you sell. It's not difficult to create one. Here are two step-by-step videos that'll walk you through the process. This video covers the most basic way to create your catalogue. This video will show you how to manage a large list of catalogue items.




Why do I need an online catalogue?


Without an online catalogue your customers will not be able to purchase from you electronically. Online cataglues are the way buyers can see the products that you sell before they purchase them.




How do I create an online catalogue?


Either by entering or updating any product manually, or by performing imports from a spreadsheet. Below are a couple of step-by-step guides in the LiveShop Learning Center. This one shows you how to add items to your online catalgue one at a time. This one shows you how to add and manage multiple items.




Can I include pictures of my products?


Yes, you can and you absolutely should! Customers are more likely to purchase from you if they can see what you have to sell. You can see step-by-step guides on how to create catalogues in our Learning Center.




What if have thousands of products, how do I best handle this?


First, we recommend that you enter the items you sell most one by one, and then add others later. However, if you have a large number of items, we have a feature that will allow you to import thousands of products. This video will show you how to do this. You can see other step-by-step guides in our Learning Center.




What if I only offer services, do I need an online catalogue?


Yes, you do need to enter all your services so that customers can see them, select them and purchase them.





Point of sales (POS)

Can I continue to use my current Point of Sale (POS) system with LiveSell?


Yes, you can but it is highly recommended to switch to LiveSell so that your can maintain an up-to-date view of your inventory. You should use your in store Credit Card payment method as we work to implement additionnal partners to charge in store.




What is the POS feature for?


Think of this as your online cash register. When a customer visits your store, you can use POS to sell and accept payment for items purchased. When you do this, LiveSell will automatically update your inventory.




What payment options does a customer have?


In store: - Cash - Check - Using your current Credit card method - Gift cards, Coupons, Reward Cards Online: Using Stripe, all payments go directly to your bank account, minus what Stripe charges for the transaction which can be found at: https://stripe.com/us/pricing




What if the customer pays in cash or by check?


On the POS screen, simply select the payment method during the check out.




Do I need special software for this?


No, when your create your account on LiveSell, this feature is automatically included for you!




What is the "link customer" button doing?


It enables you to offer your customers any coupon they received, as well as gift cards and it of course applies to the reward card which will record the new sales to benefit the customer once the reward card can be redeemed





Online Orders

What do I do when I receive an order through LiveShop?


You need to evaluate the delivery mechanism expected as to adjust how urgent it is for you to prepare the item for delivery If Pick Up was selected. then change the status of the order to "Ready for Pick Up" so that they customer is informed that she/he can come to your shop to pick th order up If Fasy delivery was selected, hurry up! someone is already on the way to pick it up and you need to prepare it now If same day delivery or specific day chosen delivery is selected, prepare the order based on that info If you do the delivery, you decide how to handle it with the customer.




How does a customer pay?


In store: - Cash - Check - Using your current Credit card method - Gift cards, Coupons, Reward Cards Online: Using Stripe, all payments go directly to your bank account, minus what Stripe charges for the transaction which can be found at: https://stripe.com/us/pricing




How do I receive payment?


For online payments, all payments are processed by Stripe. Complete details are provided here: https://stripe.com/docs/payouts In general, Stripe makes payments about 2 business days after the payment occured.




Is there a charge to receive orders online?


Stripe charges for their services. Please refer to this page for the latest rates. https://stripe.com/us/pricing




How do I know that I've received an online order?


Up to 2 persons are informed by Email and SMS for a new incoming order We highly recommend to also setup a printer to print automatically any new order so that it not only alerts visually of a new pending order, it also facilitate to be able to have a copy to attach to the order LiveSell will also show an alert, in the App