Frequently Asked Questions

General Questions

What is LiveSell?

LiveSell is the online application where sellers manage their online store on LiveShop.

LiveSell can be accessed through a web browser by visiting https://livesell.liveshopinc.com

Using LiveSell, you will:

  • Manage the details of your store.
  • Create online catalogues, so customers can see what you sell on LiveShop.
  • Create targeted promotions and loyalty programs.
  • Receive orders and get paid.
  • Manage online appointments.
  • View reports so you can manage your business and increase effeciency.



What is LiveShop?

LiveShop is a FREE and an easy-to-use “app” (software platform that you can download to your smartphone from the Apple or Android app store). Your customers can use the LiveShop app to purchase goods and services from your store on LiveSell—all from the convenience of their smartphone. Apple iPhones and Android phones are supported. Within the app, your customers will be able to:

  • View what you you sell.
  • Get notified about promotions you are offering.
  • Select and purchase items.
  • Chose to get items delivered directly to their door.



Do I have to install or purchase software?

No specialized software or installation is needed. LiveSell was designed specifically for local business that need easy-to-use software available directly from a web browser.



Is there a cost for using LiveSell?

During this difficult period for everyone, we decided to also do our shares in helping even further all sellers and we are waving all LiveShop fees. In the fiture, we plan charge about 4% per transaction but we will discuss with you to ensure that any fee is by far the best on the market. We care for local businesses more than anyone and our prices will reflect our philosophy, always. The Delivery fees are paid by the customers and the credit cards fees (stripe) will be removed from the purchased prices as we do not control these fees. At this moment, we are working with stripe and stripe credit cards fees are located at: UK: https://stripe.com/en-gb/pricing US: https://stripe.com/pricing



What is the difference between LiveShop and LiveSell?

LiveSell is the web based application where sellers manage their online store. Using LiveSell, you can manage promotions, product merchandising, online orders, product deliveries and more. LiveShop is a powerful and easy-to-use smartphone app that your customers will use to view your products and purchase items directly from your store.



How do my customers get LiveShop on their smartphones?

It's easy. LiveShop is a FREE app to dowload for either Apple iPhones or Android phones. Apple iPhone. On your customer's iPhone, he or she will visit the App Store. Once there, they will search for "LiveShop," and then download the app. Android Phone. Your customer will select the Google Play Store icon on their phone, search for "LiveShop," and then download the app. Once LiveShop is installed, your customer will search for the name of your store and then can immediately start browsing your products or services, make their selection and make purchases.



Can I use LiveSell on my smartphone?

LiveSell is designed for Windows or Mac web browsers as well as tablets (IOS or Android). It was not designed to work on smartphones through an app. However, you can still access LiveSell through your phone's web browser. We are working to develop a LiveSell dedicated app for smartphones, which will be announced at a later date.



What do I need to do to start selling on LiveSell?

Begin your registration process by visiting: https://www.liveshopinc.com/register We'll follow up with you within one busienss day to get your account set up. Once your account is active you will:

  • Enter your store details and fill out your company profile.
  • Build your online catalogue.
  • Invite your customers to connect with you via LiveShop.
  • Begin selling!



I’ve used other e-commerce platforms. How is LiveSell different?

LiveSell is uniquely designed and built specifically for the busy local shop owner who wants to reach and serve more customers with state-of-the-art technology. LiveSell is unparalleled in its hyperlocal commitment and its ability to focus on enabling local businesses to keep pace—especially through the implementation of features like super fast delivery. LiveSell cares about seeing our local communities thrive. This is different from other solutions that have been designed for the needs of large multinational businesses. But the #1 feature we are the proudest of: EASE OF USE
We spent countless hours to make our products easy to use for anyone non technical When you register with LiveSell you get powerful tools such as:

  • Online catalogues so customers can view your products on their smartphones.
  • Marketing tools such as coupons, gift cards.
  • Messaging systems with your customers
  • Smartphone bar code reader integrated to save you hours of works
  • Crowd Database so that you do not have to enter all pictures and description, if we already have it
  • Tons of options delviery, including for you to generate more income if you wish to deliver yourself
  • Ratings
  • Super fast delivery of goods to your customers' front door.



 

Online Catalogues

What is an online catalogue?

An online catalogue is a document that lists the details of the products you sell online through LiveShop. When customers view the products or services you sell on LiveShop, they'll be shown the details contained within the online catalogue. Without an online catalogue, your customers will not be able to see what you sell. It's not difficult to create one. Here are two step-by-step videos that'll walk you through the process. This video covers the most basic way to create your catalogue. This video will show you how to manage a large list of catalogue items.



Why do I need an online catalogue?

Without an online catalogue your customers will not be able to purchase from you electronically. Online cataglues are the way buyers can see the products that you sell before they purchase them.



How do I create an online catalogue?

Either by entering or updating any product manually, or by performing imports from a spreadsheet. Below are a couple of step-by-step guides in the LiveShop Learning Center. This one shows you how to add items to your online catalgue one at a time. This one shows you how to add and manage multiple items.



Can I include pictures of my products?

Yes, you can and you absolutely should! Customers are more likely to purchase from you if they can see what you have to sell. You can see step-by-step guides on how to create catalogues in our Learning Center.



What if have thousands of products, how do I best handle this?

First, we recommend that you enter the items you sell most one by one, and then add others later. However, if you have a large number of items, we have a feature that will allow you to import thousands of products. This video will show you how to do this. You can see other step-by-step guides in our Learning Center.



What if I only offer services, do I need an online catalogue?

Yes, you do need to enter all your services so that customers can see them, select them and purchase them.



 

Promotions

Can I send COUPONS to specific customers or do they go to all my customers?



How do customers see my COUPON offers?



How do customers redeem their COUPON?



Is there a way to see how effective COUPON offers have been?



What are rewards cards? How are they different from COUPON?



What are GIFT CARDS?

Gift cards are way for a buyer to purchase a pre-paid card that can only be used at your store. These cards are often given as a gift to another person who usually loves what you sell. With the card, the recipient can purchase anything in your store up to the limit of pre-paid funds on the gift card. Gift cards have no time limit and can also be shared between buyers



How are GIFT CARDS issued?

The buyer pays you in the store, and you assign the gift card with the value attached to a buyers email address.

The recipient of the gift card will get an email with explanations on how to use this gift card to purchase in store or online products from your shop



How does my customer use GIFT CARDS?

Any time they purchase from you, they can use any remaining amount from their gift cards on any purchase from you.



Are there expiration dates on GIFT CARDS

There no expiratin dates.



 

Online Catalogues

What is an online catalogue?

An online catalogue is a document that lists the details of the products you sell online through LiveShop. When customers view the products or services you sell on LiveShop, they'll be shown the details contained within the online catalogue. Without an online catalogue, your customers will not be able to see what you sell. It's not difficult to create one. Here are two step-by-step videos that'll walk you through the process. This video covers the most basic way to create your catalogue. This video will show you how to manage a large list of catalogue items.



Why do I need an online catalogue?

Without an online catalogue your customers will not be able to purchase from you electronically. Online cataglues are the way buyers can see the products that you sell before they purchase them.



How do I create an online catalogue?

Either by entering or updating any product manually, or by performing imports from a spreadsheet. Below are a couple of step-by-step guides in the LiveShop Learning Center. This one shows you how to add items to your online catalgue one at a time. This one shows you how to add and manage multiple items.



Can I include pictures of my products?

Yes, you can and you absolutely should! Customers are more likely to purchase from you if they can see what you have to sell. You can see step-by-step guides on how to create catalogues in our Learning Center.



What if have thousands of products, how do I best handle this?

First, we recommend that you enter the items you sell most one by one, and then add others later. However, if you have a large number of items, we have a feature that will allow you to import thousands of products. This video will show you how to do this. You can see other step-by-step guides in our Learning Center.



What if I only offer services, do I need an online catalogue?

Yes, you do need to enter all your services so that customers can see them, select them and purchase them.



 

General Questions

What is LiveSell?

LiveSell is the online application where sellers manage their online store on LiveShop.

LiveSell can be accessed through a web browser by visiting https://livesell.liveshopinc.com

Using LiveSell, you will:

  • Manage the details of your store.
  • Create online catalogues, so customers can see what you sell on LiveShop.
  • Create targeted promotions and loyalty programs.
  • Receive orders and get paid.
  • Manage online appointments.
  • View reports so you can manage your business and increase effeciency.



What is LiveShop?

LiveShop is a FREE and an easy-to-use “app” (software platform that you can download to your smartphone from the Apple or Android app store). Your customers can use the LiveShop app to purchase goods and services from your store on LiveSell—all from the convenience of their smartphone. Apple iPhones and Android phones are supported. Within the app, your customers will be able to:

  • View what you you sell.
  • Get notified about promotions you are offering.
  • Select and purchase items.
  • Chose to get items delivered directly to their door.



Do I have to install or purchase software?

No specialized software or installation is needed. LiveSell was designed specifically for local business that need easy-to-use software available directly from a web browser.



Is there a cost for using LiveSell?

During this difficult period for everyone, we decided to also do our shares in helping even further all sellers and we are waving all LiveShop fees. In the fiture, we plan charge about 4% per transaction but we will discuss with you to ensure that any fee is by far the best on the market. We care for local businesses more than anyone and our prices will reflect our philosophy, always. The Delivery fees are paid by the customers and the credit cards fees (stripe) will be removed from the purchased prices as we do not control these fees. At this moment, we are working with stripe and stripe credit cards fees are located at: UK: https://stripe.com/en-gb/pricing US: https://stripe.com/pricing



What is the difference between LiveShop and LiveSell?

LiveSell is the web based application where sellers manage their online store. Using LiveSell, you can manage promotions, product merchandising, online orders, product deliveries and more. LiveShop is a powerful and easy-to-use smartphone app that your customers will use to view your products and purchase items directly from your store.



How do my customers get LiveShop on their smartphones?

It's easy. LiveShop is a FREE app to dowload for either Apple iPhones or Android phones. Apple iPhone. On your customer's iPhone, he or she will visit the App Store. Once there, they will search for "LiveShop," and then download the app. Android Phone. Your customer will select the Google Play Store icon on their phone, search for "LiveShop," and then download the app. Once LiveShop is installed, your customer will search for the name of your store and then can immediately start browsing your products or services, make their selection and make purchases.



Can I use LiveSell on my smartphone?

LiveSell is designed for Windows or Mac web browsers as well as tablets (IOS or Android). It was not designed to work on smartphones through an app. However, you can still access LiveSell through your phone's web browser. We are working to develop a LiveSell dedicated app for smartphones, which will be announced at a later date.



What do I need to do to start selling on LiveSell?

Begin your registration process by visiting: https://www.liveshopinc.com/register We'll follow up with you within one busienss day to get your account set up. Once your account is active you will:

  • Enter your store details and fill out your company profile.
  • Build your online catalogue.
  • Invite your customers to connect with you via LiveShop.
  • Begin selling!



I’ve used other e-commerce platforms. How is LiveSell different?

LiveSell is uniquely designed and built specifically for the busy local shop owner who wants to reach and serve more customers with state-of-the-art technology. LiveSell is unparalleled in its hyperlocal commitment and its ability to focus on enabling local businesses to keep pace—especially through the implementation of features like super fast delivery. LiveSell cares about seeing our local communities thrive. This is different from other solutions that have been designed for the needs of large multinational businesses. But the #1 feature we are the proudest of: EASE OF USE
We spent countless hours to make our products easy to use for anyone non technical When you register with LiveSell you get powerful tools such as:

  • Online catalogues so customers can view your products on their smartphones.
  • Marketing tools such as coupons, gift cards.
  • Messaging systems with your customers
  • Smartphone bar code reader integrated to save you hours of works
  • Crowd Database so that you do not have to enter all pictures and description, if we already have it
  • Tons of options delviery, including for you to generate more income if you wish to deliver yourself
  • Ratings
  • Super fast delivery of goods to your customers' front door.



 

Online Catalogues

What is an online catalogue?

An online catalogue is a document that lists the details of the products you sell online through LiveShop. When customers view the products or services you sell on LiveShop, they'll be shown the details contained within the online catalogue. Without an online catalogue, your customers will not be able to see what you sell. It's not difficult to create one. Here are two step-by-step videos that'll walk you through the process. This video covers the most basic way to create your catalogue. This video will show you how to manage a large list of catalogue items.



Why do I need an online catalogue?

Without an online catalogue your customers will not be able to purchase from you electronically. Online cataglues are the way buyers can see the products that you sell before they purchase them.



How do I create an online catalogue?

Either by entering or updating any product manually, or by performing imports from a spreadsheet. Below are a couple of step-by-step guides in the LiveShop Learning Center. This one shows you how to add items to your online catalgue one at a time. This one shows you how to add and manage multiple items.



Can I include pictures of my products?

Yes, you can and you absolutely should! Customers are more likely to purchase from you if they can see what you have to sell. You can see step-by-step guides on how to create catalogues in our Learning Center.



What if have thousands of products, how do I best handle this?

First, we recommend that you enter the items you sell most one by one, and then add others later. However, if you have a large number of items, we have a feature that will allow you to import thousands of products. This video will show you how to do this. You can see other step-by-step guides in our Learning Center.



What if I only offer services, do I need an online catalogue?

Yes, you do need to enter all your services so that customers can see them, select them and purchase them.



 

Online Catalogues

What is an online catalogue?

An online catalogue is a document that lists the details of the products you sell online through LiveShop. When customers view the products or services you sell on LiveShop, they'll be shown the details contained within the online catalogue. Without an online catalogue, your customers will not be able to see what you sell. It's not difficult to create one. Here are two step-by-step videos that'll walk you through the process. This video covers the most basic way to create your catalogue. This video will show you how to manage a large list of catalogue items.



Why do I need an online catalogue?

Without an online catalogue your customers will not be able to purchase from you electronically. Online cataglues are the way buyers can see the products that you sell before they purchase them.



How do I create an online catalogue?

Either by entering or updating any product manually, or by performing imports from a spreadsheet. Below are a couple of step-by-step guides in the LiveShop Learning Center. This one shows you how to add items to your online catalgue one at a time. This one shows you how to add and manage multiple items.



Can I include pictures of my products?

Yes, you can and you absolutely should! Customers are more likely to purchase from you if they can see what you have to sell. You can see step-by-step guides on how to create catalogues in our Learning Center.



What if have thousands of products, how do I best handle this?

First, we recommend that you enter the items you sell most one by one, and then add others later. However, if you have a large number of items, we have a feature that will allow you to import thousands of products. This video will show you how to do this. You can see other step-by-step guides in our Learning Center.



What if I only offer services, do I need an online catalogue?

Yes, you do need to enter all your services so that customers can see them, select them and purchase them.