Question 1

What is LiveSell?

Accepted Answer

LiveSell is the online application where sellers manage their online store on LiveShop.
LiveSell can be accessed through a web browser by visiting https://livesell.liveshopinc.com(https://livesell.liveshopinc.com)
Using LiveSell, you will:
https://www.youtube.com/watch?v=oGlrC0U_kd0
 
 • Manage the details of your store.
 • Create online catalogues, so customers can see what you sell on LiveShop.
 • Create targeted promotions and loyalty programs.
 • Receive orders and get paid.
 • Manage online appointments.
 • View reports so you can manage your business and increase effeciency.

Question 2

What do I do when I receive an order through LiveShop?

Accepted Answer

You need to evaluate the delivery mechanism expected as to adjust how urgent it is for you to prepare the item for delivery
 
If Pick Up was selected. then change the status of the order to "Ready for Pick Up" so that they customer is informed that she/he can come to your shop to pick th order up
 
If Fasy delivery was selected, hurry up! someone is already on the way to pick it up and you need to prepare it now
 
If same day delivery or specific day chosen delivery is selected, prepare the order based on that info
 
If you do the delivery, you decide how to handle it with the customer.

Question 3

What do I do when I receive an order through LiveShop?

Accepted Answer

You need to evaluate the delivery mechanism expected as to adjust how urgent it is for you to prepare the item for delivery
 
If Pick Up was selected. then change the status of the order to "Ready for Pick Up" so that they customer is informed that she/he can come to your shop to pick th order up
 
If Fasy delivery was selected, hurry up! someone is already on the way to pick it up and you need to prepare it now
 
If same day delivery or specific day chosen delivery is selected, prepare the order based on that info
 
If you do the delivery, you decide how to handle it with the customer.

Question 4

What is LiveSell?

Accepted Answer

LiveSell is the online application where sellers manage their online store on LiveShop.
LiveSell can be accessed through a web browser by visiting https://livesell.liveshopinc.com(https://livesell.liveshopinc.com)
Using LiveSell, you will:
https://www.youtube.com/watch?v=oGlrC0U_kd0
 
 • Manage the details of your store.
 • Create online catalogues, so customers can see what you sell on LiveShop.
 • Create targeted promotions and loyalty programs.
 • Receive orders and get paid.
 • Manage online appointments.
 • View reports so you can manage your business and increase effeciency.

Question 5

Can I send COUPONS to specific customers or do they go to all my customers?

Accepted Answer

Enter your answer here

Question 6

Can I send COUPONS to specific customers or do they go to all my customers?

Accepted Answer

Enter your answer here

Question 7

What is LiveSell?

Accepted Answer

LiveSell is the online application where sellers manage their online store on LiveShop.
LiveSell can be accessed through a web browser by visiting https://livesell.liveshopinc.com(https://livesell.liveshopinc.com)
Using LiveSell, you will:
https://www.youtube.com/watch?v=oGlrC0U_kd0
 
 • Manage the details of your store.
 • Create online catalogues, so customers can see what you sell on LiveShop.
 • Create targeted promotions and loyalty programs.
 • Receive orders and get paid.
 • Manage online appointments.
 • View reports so you can manage your business and increase effeciency.

Question 8

What do I do when I receive an order through LiveShop?

Accepted Answer

You need to evaluate the delivery mechanism expected as to adjust how urgent it is for you to prepare the item for delivery
 
If Pick Up was selected. then change the status of the order to "Ready for Pick Up" so that they customer is informed that she/he can come to your shop to pick th order up
 
If Fasy delivery was selected, hurry up! someone is already on the way to pick it up and you need to prepare it now
 
If same day delivery or specific day chosen delivery is selected, prepare the order based on that info
 
If you do the delivery, you decide how to handle it with the customer.

Question 9

Can I send COUPONS to specific customers or do they go to all my customers?

Accepted Answer

Enter your answer here

Question 10

What is LiveShop?

Accepted Answer

LiveShop is a FREE and an easy-to-use “app” (software platform that you can download to your smartphone from the Apple or Android app store). Your customers can use the LiveShop app to purchase goods and services from your store on LiveSell—all from the convenience of their smartphone. Apple iPhones and Android phones are supported.
 
Within the app, your customers will be able to:
 • View what you you sell.
 • Get notified about promotions you are offering. 
 • Select and purchase items.
 • Chose to get items delivered directly to their door.

Question 11

How do I know that I've received an online order?

Accepted Answer

Up to 2 persons are informed by Email and SMS for a new incoming order
 
We highly recommend to also setup a printer to print automatically any new order so that it not only alerts visually of a new pending order, it also facilitate to be able to have a copy to attach to the order
 
LiveSell will also show an alert, in the App

Question 12

How do I know that I've received an online order?

Accepted Answer

Up to 2 persons are informed by Email and SMS for a new incoming order
 
We highly recommend to also setup a printer to print automatically any new order so that it not only alerts visually of a new pending order, it also facilitate to be able to have a copy to attach to the order
 
LiveSell will also show an alert, in the App

Question 13

How do customers see my COUPON offers?

Accepted Answer

Enter your answer here

Question 14

How do I know that I've received an online order?

Accepted Answer

Up to 2 persons are informed by Email and SMS for a new incoming order
 
We highly recommend to also setup a printer to print automatically any new order so that it not only alerts visually of a new pending order, it also facilitate to be able to have a copy to attach to the order
 
LiveSell will also show an alert, in the App

Question 15

How do customers see my COUPON offers?

Accepted Answer

Enter your answer here

Question 16

What is LiveShop?

Accepted Answer

LiveShop is a FREE and an easy-to-use “app” (software platform that you can download to your smartphone from the Apple or Android app store). Your customers can use the LiveShop app to purchase goods and services from your store on LiveSell—all from the convenience of their smartphone. Apple iPhones and Android phones are supported.
 
Within the app, your customers will be able to:
 • View what you you sell.
 • Get notified about promotions you are offering. 
 • Select and purchase items.
 • Chose to get items delivered directly to their door.

Question 17

How do customers see my COUPON offers?

Accepted Answer

Enter your answer here

Question 18

What is LiveShop?

Accepted Answer

LiveShop is a FREE and an easy-to-use “app” (software platform that you can download to your smartphone from the Apple or Android app store). Your customers can use the LiveShop app to purchase goods and services from your store on LiveSell—all from the convenience of their smartphone. Apple iPhones and Android phones are supported.
 
Within the app, your customers will be able to:
 • View what you you sell.
 • Get notified about promotions you are offering. 
 • Select and purchase items.
 • Chose to get items delivered directly to their door.

Question 19

What is the difference between LiveShop and LiveSell?

Accepted Answer

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LiveSell
 is the web based application where sellers manage their online store. Using LiveSell, you can manage promotions, product merchandising, online orders, product deliveries and more. 
LiveShop is a powerful and easy-to-use smartphone app that your customers will use to view your products and purchase items directly from your store.

Question 20

How does a customer pay?

Accepted Answer

In store:
- Cash
- Check
- Using your current Credit card method
- Gift cards, Coupons, Reward Cards
 
Online:
Using Stripe, all payments go directly to your bank account, minus what Stripe charges for the transaction which can be found at: https://stripe.com/us/pricing

Question 21

How does a customer pay?

Accepted Answer

In store:
- Cash
- Check
- Using your current Credit card method
- Gift cards, Coupons, Reward Cards
 
Online:
Using Stripe, all payments go directly to your bank account, minus what Stripe charges for the transaction which can be found at: https://stripe.com/us/pricing

Question 22

How do customers redeem their COUPON?

Accepted Answer

Enter your answer here

Question 23

How do customers redeem their COUPON?

Accepted Answer

Enter your answer here

Question 24

What is the difference between LiveShop and LiveSell?

Accepted Answer

https://static.wixstatic.com/media/undefined

LiveSell
 is the web based application where sellers manage their online store. Using LiveSell, you can manage promotions, product merchandising, online orders, product deliveries and more. 
LiveShop is a powerful and easy-to-use smartphone app that your customers will use to view your products and purchase items directly from your store.

Question 25

How do customers redeem their COUPON?

Accepted Answer

Enter your answer here

Question 26

How does a customer pay?

Accepted Answer

In store:
- Cash
- Check
- Using your current Credit card method
- Gift cards, Coupons, Reward Cards
 
Online:
Using Stripe, all payments go directly to your bank account, minus what Stripe charges for the transaction which can be found at: https://stripe.com/us/pricing

Question 27

What is the difference between LiveShop and LiveSell?

Accepted Answer

https://static.wixstatic.com/media/undefined

LiveSell
 is the web based application where sellers manage their online store. Using LiveSell, you can manage promotions, product merchandising, online orders, product deliveries and more. 
LiveShop is a powerful and easy-to-use smartphone app that your customers will use to view your products and purchase items directly from your store.

Question 28

Is there a way to see how effective COUPON offers have been?

Accepted Answer

Enter your answer here

Question 29

Is there a way to see how effective COUPON offers have been?

Accepted Answer

Enter your answer here

Question 30

How do I receive payment?

Accepted Answer

For online payments, all payments are processed by Stripe.
 
Complete details are provided here: https://stripe.com/docs/payouts
In general, Stripe makes payments about 2 business days after the payment occured.

Question 31

How do my customers get LiveShop on their smartphones?

Accepted Answer

It's easy. LiveShop is a FREE app to dowload for either Apple iPhones or Android phones.
https://static.wixstatic.com/media/undefined
 
Apple iPhone. On your customer's iPhone, he or she will visit the App Store. Once there, they will search for "LiveShop," and then download the app.
 
https://static.wixstatic.com/media/undefined
Android Phone. Your customer will select the Google Play Store icon on their phone, search for "LiveShop," and then download the app. 
  
Once LiveShop is installed, your customer will search for the name of your store and then can immediately start browsing your products or services, make their selection and make purchases.

Question 32

Is there a way to see how effective COUPON offers have been?

Accepted Answer

Enter your answer here

Question 33

How do I receive payment?

Accepted Answer

For online payments, all payments are processed by Stripe.
 
Complete details are provided here: https://stripe.com/docs/payouts
In general, Stripe makes payments about 2 business days after the payment occured.

Question 34

How do I receive payment?

Accepted Answer

For online payments, all payments are processed by Stripe.
 
Complete details are provided here: https://stripe.com/docs/payouts
In general, Stripe makes payments about 2 business days after the payment occured.

Question 35

How do my customers get LiveShop on their smartphones?

Accepted Answer

It's easy. LiveShop is a FREE app to dowload for either Apple iPhones or Android phones.
https://static.wixstatic.com/media/undefined
 
Apple iPhone. On your customer's iPhone, he or she will visit the App Store. Once there, they will search for "LiveShop," and then download the app.
 
https://static.wixstatic.com/media/undefined
Android Phone. Your customer will select the Google Play Store icon on their phone, search for "LiveShop," and then download the app. 
  
Once LiveShop is installed, your customer will search for the name of your store and then can immediately start browsing your products or services, make their selection and make purchases.

Question 36

How do my customers get LiveShop on their smartphones?

Accepted Answer

It's easy. LiveShop is a FREE app to dowload for either Apple iPhones or Android phones.
https://static.wixstatic.com/media/undefined
 
Apple iPhone. On your customer's iPhone, he or she will visit the App Store. Once there, they will search for "LiveShop," and then download the app.
 
https://static.wixstatic.com/media/undefined
Android Phone. Your customer will select the Google Play Store icon on their phone, search for "LiveShop," and then download the app. 
  
Once LiveShop is installed, your customer will search for the name of your store and then can immediately start browsing your products or services, make their selection and make purchases.

Question 37

Do I have to install or purchase software?

Accepted Answer

No specialized software or installation is needed. LiveSell was designed specifically for local business that need easy-to-use software available directly from a web browser.

Question 38

Do I have to install or purchase software?

Accepted Answer

No specialized software or installation is needed. LiveSell was designed specifically for local business that need easy-to-use software available directly from a web browser.

Question 39

What are rewards cards? How are they different from COUPON?

Accepted Answer

Enter your answer here

Question 40

Is there a charge to receive orders online?

Accepted Answer

Stripe charges for their services. Please refer to this page for the latest rates.
https://stripe.com/us/pricing
 
At this moment, LiveShop has waived all fees to support our communities

Question 41

Is there a charge to receive orders online?

Accepted Answer

Stripe charges for their services. Please refer to this page for the latest rates.
https://stripe.com/us/pricing
 
At this moment, LiveShop has waived all fees to support our communities

Question 42

What are rewards cards? How are they different from COUPON?

Accepted Answer

Enter your answer here

Question 43

Is there a charge to receive orders online?

Accepted Answer

Stripe charges for their services. Please refer to this page for the latest rates.
https://stripe.com/us/pricing
 
At this moment, LiveShop has waived all fees to support our communities

Question 44

What are rewards cards? How are they different from COUPON?

Accepted Answer

Enter your answer here

Question 45

Do I have to install or purchase software?

Accepted Answer

No specialized software or installation is needed. LiveSell was designed specifically for local business that need easy-to-use software available directly from a web browser.

Question 46

Can I use LiveSell on my smartphone?

Accepted Answer

LiveSell is designed for Windows or Mac web browsers as well as tablets (IOS or Android).
 
It was not designed to work on smartphones through an app. However, you can still access LiveSell through your phone's web browser.
 
We are working to develop a LiveSell dedicated app for smartphones, which will be announced at a later date.

Question 47

Can I use LiveSell on my smartphone?

Accepted Answer

LiveSell is designed for Windows or Mac web browsers as well as tablets (IOS or Android).
 
It was not designed to work on smartphones through an app. However, you can still access LiveSell through your phone's web browser.
 
We are working to develop a LiveSell dedicated app for smartphones, which will be announced at a later date.

Question 48

Can I use LiveSell on my smartphone?

Accepted Answer

LiveSell is designed for Windows or Mac web browsers as well as tablets (IOS or Android).
 
It was not designed to work on smartphones through an app. However, you can still access LiveSell through your phone's web browser.
 
We are working to develop a LiveSell dedicated app for smartphones, which will be announced at a later date.

Question 49

Is there a cost for using LiveSell?

Accepted Answer

During this difficult period for everyone, we decided to also do our shares in helping even further all sellers and we are waving all LiveShop fees.
 
In the fiture, we plan charge about 4% per transaction but we will discuss with you to ensure that any fee is by far the best on the market. We care for local businesses more than anyone and our prices will reflect our philosophy, always.
 
The Delivery fees are paid by the customers and the credit cards fees (stripe) will be removed from the purchased prices as we do not control these fees. At this moment, we are working with stripe and stripe credit cards fees are located at:
UK: https://stripe.com/en-gb/pricing
US: https://stripe.com/pricing

Question 50

Is there a cost for using LiveSell?

Accepted Answer

During this difficult period for everyone, we decided to also do our shares in helping even further all sellers and we are waving all LiveShop fees.
 
In the fiture, we plan charge about 4% per transaction but we will discuss with you to ensure that any fee is by far the best on the market. We care for local businesses more than anyone and our prices will reflect our philosophy, always.
 
The Delivery fees are paid by the customers and the credit cards fees (stripe) will be removed from the purchased prices as we do not control these fees. At this moment, we are working with stripe and stripe credit cards fees are located at:
UK: https://stripe.com/en-gb/pricing
US: https://stripe.com/pricing

Question 51

Is there a cost for using LiveSell?

Question 52

Can I continue to use my current Point of Sale (POS) system with LiveSell?

Question 53

What are GIFT CARDS?

Question 54

What are GIFT CARDS?

Question 55

Can I continue to use my current Point of Sale (POS) system with LiveSell?

Question 56

Can I continue to use my current Point of Sale (POS) system with LiveSell?

Question 57

What are GIFT CARDS?

Question 58

How are GIFT CARDS issued?

Question 59

How are GIFT CARDS issued?

Question 60

How are GIFT CARDS issued?

Question 61

What do I need to do to start selling on LiveSell?

Question 62

What do I need to do to start selling on LiveSell?

Question 63

How does my customer use GIFT CARDS?

Question 64

What do I need to do to start selling on LiveSell?

Frequently Asked Questions