Frequently asked questions
What is LiveSell?
LiveSell is the online application where sellers manage their online store on LiveShop.
LiveSell can be accessed through a web browser by visiting https://livesell.liveshopinc.com
Using LiveSell, you will:
- Manage the details of your store.
- Create online catalogues, so customers can see what you sell on LiveShop.
- Create targeted promotions and loyalty programs.
- Receive orders and get paid.
- Manage online appointments.
- View reports so you can manage your business and increase effeciency.
What is LiveShop?
LiveShop is a FREE and an easy-to-use “app” (software platform that you can download to your smartphone from the Apple or Android app store). Your customers can use the LiveShop app to purchase goods and services from your store on LiveSell—all from the convenience of their smartphone. Apple iPhones and Android phones are supported.
View what you you sell.
Get notified about promotions you are offering.
Select and purchase items.
Chose to get items delivered directly to their door.
Do I have to install or purchase software?
No specialized software or installation is needed. LiveSell was designed specifically for local business that need easy-to-use software available directly from a web browser.
Is there a cost for using LiveSell?
For the first 100 selling companies that sign up, we are offering a testing and feedback program, in lieu of any initial costs. The details of this program will be discussed individually.
What is the difference between LiveShop and LiveSell?
How do my customers get LiveShop on their smartphones?
Can I use LiveSell on my smartphone?
LiveSell is designed for Windows or Mac web browsers as well as tablets (IOS or Android).
What do I need to do to start selling on LiveSell?
Enter your store details and fill out your compnany profile.
Build your online catalogue.
Invite your customers to connect with you via LiveShop.
I’ve used other e-commerce platforms. How is LiveSell different?
LiveSell is uniquely designed and built specifically for the busy local shop owner who wants to reach and serve more customers with state-of-the-art technology. LiveSell is unparalleled in its hyperlocal commitment and its ability to focus on enabling local businesses to keep pace—especially through the implementation of features like super fast delivery. LiveSell cares about seeing our local communities thrive.
Online catalogues so customers can view your products on their smartphones.
Marketing tools such as coupons, loyalty programs and gift cards.
Super fast delivery of goods to your customers' front door.
How does customer delivery work?
When a customer makes a purchase through LiveShop, they'll be presented with the following options to select from:
- Pick up at the store
- Delivery through LiveShop
- Delivery by seller. This is a good option if you already have a delivery vehicle or an established relationship with a delivery service.
Which companies are contracted do the customer deliveries?
How do I know if a customer requested an item for delivery?
How do I know when my product has been successfully delivered?
How can LIveSell do such fast deliveries?
We work only with local delivery companies who can commit to having a driver come to your store in as little as a few minutes after the buyer makes the purchase. Then, if the buyer is local, deliveries can happen in as little as 30-minutes.
Who pays for the delivery service?
The Buyer pays for this service.
Pick up at the store
Fast delivery to addresses in the same neighborhood as store (prices vary depending on distance)
Delivery outside of neighborhood (same day possible deliveries if purchase made on time, fees charged depending on distance)
Delivery made by the seller. Here, delivery is not done by LiveSell. Instead, the seller is responsible for the delivery of goods to the buyer, as well as for any costs incurred for the delivery. This is a good option if you already have a delivery vehicle or an established relationship with a delivery service.
How much does a delivery typically cost?
Is there a limit for how far a delivery can be sent?
Currently, this service is offered for local buyers within the San Francisco Peninsula and the London (UK) area.
Will the customer have to tip the delivery person?
No, but if you feel that the delivery person went above and beyond, it is of course up to you.
Are there limits on the types, size and quantity of products permitted for delivery?
- 25 poinds for Ultra Fast deliveries
Can items be delivered to apartments or offices?
What happens if a delivery cannot be completed?
First, the delivery person will try to call the buyer by phone. If that doesn't work, then the delivery item will be either returned to the shop or the delivery service will try to deliver again at a different time.
Can I send
COUPONS to specific customers or do they go to all my customers?
How do customers see my
How do customers redeem their COUPON?
Is there a way to see how effective
COUPON offers have been?
What are rewards cards? How are they different from COUPON?
How does a customer earn REWARDS points?
How does a customer redeem REWARDS points?
Can a customer transfer REWARDS points to another customer?
No. but the reward cards can be shared between customers
Is there a way to measure how successful my REWARDS cards are?
Yes, LiveShop offers a report where you can review rewards card usage.
What are GIFT CARDS?
Gift cards are way for a buyer to purchase a pre-paid card that can only be used at your store. These cards are often given as a gift to another person who usually loves what you sell. With the card, the recipient can purchase anything in your store up to the limit of pre-paid funds on the gift card.
How are GIFT CARDS issued?
The buyer pays you in the store, and you assign the gift card with the value attached to a buyers email address.
The recipient of the gift card will get an email with explanations on how to use this gift card to purchase in store or online products from your shop
How does my customer use GIFT CARDS?
Any time they purchase from you, they can use any remaining amount from their gift cards on any purchase from you.
Are there expiration dates on GIFT CARDS
There no expiratin dates.
What is an online catalogue?
An online catalogue is a document that lists the details of the products you sell online through LiveShop.
Why do I need an online catalogue?
Without an online catalogue your customers will not be able to purchase from you electronically. Online cataglues are the way buyers can see the products that you sell before they purchase them.
How do I create an online catalogue?
Either by entering or updating any product manually, or by performing imports from a spreadsheet.
Can I include pictures of my products?
Yes, you can and you absolutely should!
What if have thousands of products, how do I best handle this?
First, we recommend that you enter the items you sell most one by one, and then add others later. However, if you have a large number of items, we have a feature that will allow you to import thousands of products.
What if I only offer services, do I need an online catalogue?
Yes, you do need to enter all your services so that customers can see them, select them and purchase them.
Point of sales (POS)
Can I continue to use my current Point of Sale (POS) system with LiveSell?
Yes, you can but it is highly recommended to switch to LiveSell so that your can maintain an up-to-date view of your inventory.
What is the POS feature for?
Think of this as your online cash register. When a customer visits your store, you can use POS to sell and accept payment for items purchased. When you do this, LiveSell will automatically update your inventory.
What payment options does a customer have?
What if the customer pays in cash or by check?
On the POS screen, simply select the payment method during the check out.
Do I need special software for this?
No, when your create your account on LiveSell, this feature is automatically included for you!
What is the "link customer" button doing?
It enables you to offer your customers any coupon they received, as well as gift cards and it of course applies to the reward card which will record the new sales to benefit the customer once the reward card can be redeemed
What do I do when I receive an order through LiveShop?
You need to evaluate the delivery mechanism expected as to adjust how urgent it is for you to prepare the item for delivery
How does a customer pay?
How do I receive payment?
For online payments, all payments are processed by Stripe.
Is there a charge to receive orders online?
Stripe charges for their services. Please refer to this page for the latest rates.
How do I know that I've received an online order?
Up to 2 persons are informed by Email and SMS for a new incoming order